Support

Non-paying customers may request support by posting messages to SIP beyond VoIP mailing list at:

https://lists.ag-projects.com/mailman/listinfo/sipbeyondvoip

Paying customers must request support by opening a support ticket at:

http://support.ag-projects.com

To open a ticket, you must use the login account provided in the support contract. If the support website is unreachable you can email directly to:

support@ag-projects.com

Opening a ticket

In order to receive a prompt and accurate responset, please describe a single problem per ticket. Do not mix multiple problems into one single ticket.

The ticket must contain minimum the following information:

  1. What is the problem, describe it as accurately as you can

  2. Where the problem occurs - specify the SIP Account, Internet Address, URL or the hostname of the machine that exhibit the problem. In case of failed calls, please specify the Call Id or the name of the CDRTool saved query

  3. When the problem happened, the date and time, if the problem is still in progress and how it can be reproduced (when possible)

To save time, paste relevant information from /var/log/syslog of the machine where the problem occurs.

Documentation

Documentation is available at the wiki site https://docs-new.sipthor.net

If you do not have yet access to the password protected sections of these

wiki sites, please request access by contacting the support email address.