Contact
Support system
Paying customers must request support by opening a ticket at http://support.ag-projects.com.
To open a ticket, use the login account provided in your support contract. If the support website is unreachable you can email directly to support@ag-projects.com.
Opening a ticket
In order to receive a prompt and accurate response, please describe a single problem per ticket. Do not mix multiple problems into one single ticket.
The ticket must contain at minimum the following information:
What is the problem — describe it as accurately as you can.
Where the problem occurs — specify the SIP Account, Internet Address, URL or the hostname of the machine that exhibits the problem. In case of failed calls, please specify the Call Id or the name of the CDRTool saved query.
When the problem happened — the date and time, whether the problem is still in progress, and how it can be reproduced (when possible).
To save time, paste relevant information from the logs of the machine where the problem occurs.
Mailing lists
AG Projects offers best-effort free support for various software. "Best-effort" means that we try to solve the bugs you report or help fix your problems as soon as we can, subject to available resources. Non-paying customers may request support by posting on:
GitHub issues
Bug reports and feature requests for our open-source projects can be filed on the AG Projects GitHub repositories. Please open one issue per problem in the relevant repository and include reproduction steps, logs and version information where applicable.
Documentation
Documentation is available at the wiki site https://docs.sipthor.net.
If you do not have access yet to the password-protected sections of these wiki sites, please request access by contacting the support email address.
Commercial inquiries
For sales inquiries regarding our products you may contact us by email at sales-request@ag-projects.com.
Management
AG Projects' Founder and CEO is Adrian Georgescu.